FAQs

Questions and answers regarding CFD trading and account maintenance.

1. How do I open a trading account with BCR?

The quickest and easiest way to open a Real BCR Trading account to is to complete our Online Account Application. Clients will need to provide a copy of their unexpired, Government Issued Photo ID. Clients also have the option of opening a Demo account if they are not ready to trade live.

2. How do I reset my BCR trading account password?

Clients can reset their password using our online Password Reset function. Please be prepared to provide relevant trading account information so that we may verify your identity before the account password is reset.

3. How do I complete a Deposit or Withdrawal?

Clients who wish to initiate a Deposit or Withdrawal should visit the MyBCR client system and use the proper form.

4. What is the processing time for a Deposit or Withdrawal?

Deposits are typically credited the next day but may take up to 3-5 business days to process in some instances. Withdrawals are initiated the day the request is received and may take up to 3-5 business to be credited to the client’s bank account. Please note that requests to transfer funds to third parties will not be processed.

5. Where can I find my account number?

Clients will receive a Welcome email containing both their account number and password after they sign up for a real account. Clients can also contact our customer service at info@bcrcorp.com.au to retrieve their account number. Please be prepared to provide relevant trading account information for verification.

6. What does BCR do with my personal information?

We may use your information to make further enquiries about you, including identity verification checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy policy, which explains in more detail how we deal with the personal information you provide us.

7. How do I switch between real trading accounts on MyBCR?

Click on the “Switch” icon located beneath your trading account number on MyBCR. You can then choose which account information is displayed.

1. How do I open a trading account with BCR?

The quickest and easiest way to open a Real BCR Trading account to is to complete our Online Account Application. Clients will need to provide a copy of their unexpired, Government Issued Photo ID. Clients also have the option of opening a Demo account if they are not ready to trade live.

2. How do I reset my trading account password?

Clients can reset their password using the Change Password function on the Settings page of MyBCR.

3. How do I initiate a Deposit or request a Withdrawal?

Clients who wish to initiate a Deposit or request a Withdrawal should visit the MyBCR client system and use the Deposit of Withdrawal function located on the left-hand side of the main page.

4. How do I complete a Deposit or Withdrawal?

Clients who wish to initiate a Deposit or Withdrawal should visit the MyBCR client system and use the proper form.

5. Where can I find my trading account number?

Clients will receive a Welcome email containing both their account number and initial password after completing the account application.

6. What does BCR do with my personal information?

We may use your information to make further enquiries about you, including identity verification checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy policy, which explains in more detail how we deal with the personal information you provide us.

7. How do I switch between real trading accounts on MyBCR?

Click on the “Switch” icon located beneath your trading account number on MyBCR. You can then choose which account information is displayed.

1. Can I open more than one trade on the same product?

BCR clients can open multiple positions and place multiple orders on the same product.

2. Is the product data shown on BCR’s official website accurate?

The market status of any product displayed on BCR’s website is sourced from a financial data provider, and displayed prices may be delayed. For the latest and most accurate prices, please log into the BCR Trader platform.

3. I’ve calculated my profit and loss but it doesn’t seem to add up? What should I do?

Please make sure you have taken into account any additional costs, such as overnight holding costs (rollover), Mark-ups or Rebates paid to Introducing Brokers, and/or commissions charged on some CFD trades.

1. How do I open a trading account with BCR?

The quickest and easiest way to open a Real BCR Trading account to is to complete our Online Account Application. Clients will need to provide a copy of their unexpired, Government Issued Photo ID. Clients also have the option of opening a Demo account if they are not ready to trade live.

2. Will my demo account expire?

Yes. Your demo account will expire after 30 days from the date you registered. You can register again for another demo account if necessary.

3. Why do you ask for my personal financial and employment information?

As an ASIC regulated financial services firm we are required to comply with industry 'Know Your Customer' (KYC) requirements to identify our customers and check they are who they say they are. We are required to verify your identity and obtain information about your source of income and wealth and level of experience with financial products. Security of clients' personal information is of the utmost importance to us. For more information, please read our privacy and security policy, which explains in more detail how we deal with the personal information that you provide us.

4. I have been asked to provide certified documentation. What does this mean?

We are required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) to verify the identity of each of our clients before we can provide you with financial products and services. If we are unable to verify your identity electronically, we may have to verify your identity by asking you to send us certified copies of your identification documents.

5. What does BCR do with my personal information?

We may use your information to make further enquiries about you, including identity verification checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy policy, which explains in more detail how we deal with the personal information you provide us.

6. How do I switch between real trading accounts on MyBCR?

Click on the “Switch” icon located beneath your trading account number on MyBCR. You can then choose which account information is displayed.

1. How is Commission charged?

Commission will be debited from your Account after a CFD order is executed. All Commissions are charged in the currency in which the instrument is denominated.

Commission charges are viewable in your account statement at any given time. Commissions owed to Referral Parties are paid on a monthly basis.

2. Can the Commission change?

You should note that BCR may change its Commission structure from time to time in which case a new or supplementary PDS will be issued or made available.

3. What Commission is charged on CFDs?

Commissions on Forex CFD Trades –There is a commission charged on FOREX CFD trades on the USD/CNH instrument. This fee is a flat fee per lot that has been determined at our discretion. The fee is $50 per lot for USD/CNH trades. There is no other commission charged for other FOREX CFD trades.

Commissions on Share and Index Futures CFD Trades –There is a commission charged on Share and Index Futures CFD trades. This fee is a flat fee per lot that has been determined at our discretion. The fee is $30 per lot for Index Futures CFD trades and $20 per lot for Share CFD trades.

Note: BCR may offer a Client a different Commission rate to those outlined above at its discretion (for example, when a Client trades a certain volume of CFDs). (For more information regarding BCR’s discretion, please refer to Section 2.21 of this PDS.)

How do I lodge a complaint with BCR?

Upon receipt of a dispute, BCR will make every effort to resolve the issue in the most courteous and expeditious manner possible. If BCR Customer Service Representatives cannot resolve the Client’s dispute after investigating the matter and discussing the issue with the Client, then the dispute must be referred in writing to a senior manager of BCR.

Steps to Submit a Dispute:

1. If a dispute is conveyed verbally to a BCR Customer Service Representative (“CSR”), the CSR will try to resolve the problem with the Client.

2. If the Client is not satisfied with the CSR’s resolution, the Client can submit their dispute in writing to BCR Management.

After receiving the written dispute, BCR Management will take the following action:

3. Within 10-14 business days of receiving the dispute, Management will send the Client written acknowledgement of receipt and an estimated time in which BCR will formally respond to the dispute.

4. Management will investigate the issue and circumstances surrounding the dispute.

No later than 30 days following receipt of the dispute, BCR Management will:

5. Notify the Client in writing of the decision reached by Management concerning the Client’s dispute.

6. Provide the Client with written reasons for Management’s decision.

7. Provide the Client with options, if any, available after the resolution of the dispute.

8. Advise the Client where they can go to further their dispute.

If the dispute is not resolved within 30 days following BCR’s receipt of the dispute, Management will inform the Client of the reasons for the delay.

Written disputes should be sent to BCR at: Attn: Compliance Department

BCR
Suite 802, Level 8, 99 Mount Street
North Sydney, NSW 2060, Australia

If BCR cannot resolve the issue or dispute in accordance with its Dispute Handling Procedures, the Client may refer the issue or dispute to the Financial Ombudsman Service (FOS) for determination in accordance with its rules (provided that the issue falls within the jurisdiction of the FOS).


You may lodge your dispute with the FOS by utilizing their Online Dispute Form at www.fos.org.au or by contacting the FOS at:

Financial Ombudsman Service
Telephone: 1800 367 287
9am-5pm AEST/AEDT Weekdays
Fax: 03 9613 6399
Email: info@fos.org.au

You will need to provide details of your dispute and any supporting documentation, together with your contact details and relevant account information. Before the FOS will deal with a Client’s complaint, the Client must have first lodged a formal complaint with BCR and given BCR time to resolve the complaint.