FAQs

Questions and answers regarding CFD trading and account maintenance.

1. Who is BCR?

BCR is a registered business name of Bacera Co Pty Ltd, a Sydney based world-leading contract for difference (CFD) broker established in 2008. BCR is licensed and regulated by the Australian Securities and Investment Commission (ASIC) and holds an Australian Financial Service Licence (AFSL), licence number 328794. BCR is also a member of Australian Financial Complaints Authority (AFCA), member number 13333. Please go to this page for more information.

2. How does BCR handle client money?

In accordance with the Australian Client Money Rules, all client-deposited funds are held in a segregated client account with a top-tier Australian bank. These funds are NOT used for hedging purposes, meeting the trading obligations of other customers or any other business dealings. Client funds are kept separate from BCR’s own corporate/operational funds.

3. Do you accept clients from all countries?

Unfortunately, due to regulatory reasons, we could not accept clients from all jurisdictions. Please find below a list of countries where we CANNOT solicit clients:

Regulatory reasons:
The United States
New Zealand

Due to Sanction:
Central African Republic
Democratic Republic of the Congo
North Korea
Eritrea
Iraq
Iran
Lebanon
Libya
Russia
Somalia
South Sudan
Sudan
Syria
Yemen
Zimbabwe

4. Are you hiring?

All BCR recruitment advertisement are posted on public employment search websites (SEEK, Indeed, LinkedIn, etc.). It is recommended that you apply for a position through those platforms. However, if you cannot find a desired position at BCR on these websites, we still welcome your resume to be sent to recruiting@bcrcorp.com.au. We will be in touch with you should an open position that matches your qualifications becomes available.

5. How can I become an Affiliate / Referring Agent?

Please contact your account executive or submit an enquiry on this page. We will get in touch with you shortly to answer all your questions about becoming a referring agent.

6. How do I lodge a complaint?

Generally, complaints can be sent to your account executive or sent through info@bcrcorp.com.au. Upon receipt of a dispute, BCR will make every effort to resolve the issue in the most courteous and expeditious manner possible. Please review the ‘Dispute Resolution’ section of our Product Disclosure Statement available here for further information on lodging a complaint.

1. How do I open a trading account?

The quickest and easiest way to open a Real BCR Trading account to is to go through our Online Account Application here. You also have the option of opening a Demo account here if you are not ready to trade live.

2. What documents are required to open a trading account?

Opening a trading account only requires the account holder’s photo ID, such as a Passport or a Driver Licence. If you are not sure about the eligibility of your ID document, please contact your account executive or send an enquiry to info@bcrcorp.com.au for confirmation.

3. Why do you ask for my personal financial and employment information?

As an ASIC regulated financial services firm we are required to comply with industry 'Know Your Customer' (KYC) requirements to identify our customers and check they are who they say they are. We are required to verify your identity and obtain information about your source of income and wealth and level of experience with financial products. Security of clients' personal information is of the utmost importance to us. For more information, please read our privacy policy here, which explains in more details how we deal with the personal information that you provide us.

4. How can I add fund to my account?

To add fund to an account, log in to your MyBCR, and find ‘My Deposit’ under ‘MY ACCOUNT’ in the menu on the left of the web page. You will be able to choose from a variety of deposit methods there. Deposit could be completed by following the on-screen instructions.

Please note that with Bank Wire deposits, transaction receipts need to be uploaded for verification. Upload can be done by clicking ‘Wire Receipt Upload’ button on ‘My Deposit’ page. The bank wire account details could be found by clicking the ‘Bank Wire Information’ button on My Deposit page.

The payment method we accept for deposit are as follows:
AUD Account: Poli Paymens, Bank Wire and Credit Card
USD Account: Bank Wire, Union Pay and Credit Card

5. How can I withdraw from my accounts?

To withdraw fund from an account, log in to MyBCR, and find ‘My Withdraw’ under ‘MY ACCOUNT’ in the menu on the left of the web page.

Please note that you can only withdraw to a credit card or bank account under your own name. Please also note that withdraw could be deducted by the value of gift if certain requirement is not met. A Handling Fee of 5% of the total amount deposited will be deducted if the deposit was made with a Credit Card and you have not made at least 2 round-turn lots for each $1,000 deposited. Total lots completed can be checked on MyBCR in ‘My Trade Report’ under ‘MY ACCOUNT’ in the menu on the left of the web page.

In a situation, such as system maintenance, where online withdraw cannot be completed, please complete a withdraw form and send to your account executive or to us through info@bcrcorp.com.au. The withdraw form can be found in ‘My Withdraw’ under ‘MY ACCOUNT’ on MyBCR.

6. What is the processing time for a Deposit or Withdrawal?

All deposit and withdraw requests will be processed immediately if submitted during business hours or otherwise, the next business day. The processing time differs across payment methods.

Requests made through Union Pay are usually fulfilled the same day or the next business day. Requests made through Credit Cards or Bank Wire or Transfer may take 2 to 3 business days,depending on which country you are depositing from or withdrawing to. If your request has not been fulfilled within the expected time frame, contact your account executive or send an enquiry through info@bcrcorp.com.au with the payment receipt or request screenshot, we will get in touch with you shortly after.

7. Which type of account should I choose?

The Standard Account has the lowest minimal deposit of AU$300 or US$300. It is ideal for beginner traders or traders with limited fund.

The Pro Account offers a more competitive spread but requires a much higher minimal deposit of AU$20,000 or US$20,000. It is suitable for more committed traders.

The Alpha account has the smallest spread, but a US$7 or AU$8 commission is charged per lot. It is designed for experienced traders.

8. Where can I find my account number?

You will receive a Welcome email containing both their account number and password after you sign up for a real account. You can also contact our customer service through info@bcrcorp.com.au to retrieve your account number. Please be prepared to provide relevant trading account information for verification.

9. How do I reset / change MyBCR trading account password?

You can change your trading account password on MyBCR. To do that, click your name and account number on the top right corner and then ‘Change Password’. You can also reset your password on the same page.

10. How do I switch between real trading accounts on MyBCR?

Click the ‘Switch’ icon located to the left of your name and account number on MyBCR. You can then choose which account information is displayed.

11. Why can’t I log in to my demo account?

Demo accounts are valid for 30 days after opened. If you desire more time to practice, you can open another demo account here and keep practicing for another 30 days. This can also be done on the trading platform, desktop or mobile.

12. Do I earn interest on my deposited fund?

Unfortunately, no.

13. What is BCR’s stop out level?

BCR has a stop out level of 100%, which means that when margin level reduces to 100%, all open positions will be forced to be closed. As a reminder, margin call will be sent to your email address when your margin level falls below 150%. Margin level can be checked anytime both on the BCR trader desktop client or the mobile App.

1. Where can I learn how to trade?

BCR provides a series of educational material on our website. You can access to these materials here.

Trading with a demo account is a good way of practicing. You can apply a demo account here free of charge.

2. Is there a guide of how to use the desktop BCR Trader or the mobile App?

You can find the guide on how to use the desktop client here.

You can find the guide on how to use the mobile App here.

3. What are the costs of trading?

The costs of trading involve spreads, swaps and commissions.

Spreads, the differences between ask and bid prices, apply to all product on the platform. Though at BCR we provide variable spread, you can check the indicative spreads of all available products here as a reference.

Swaps are the interest paid or earned for holding a position overnight. Swaps are only applicable to Forex pairs, precious metals and some indices. Beware that swaps, positive or negative, are not charged over the weekend when the market is closed, but are tripled on Wednesday. More details regarding to swaps can be found here.

Commissions are charged only for USD/CNH (US$50 per lot) and stock CFDs (US$20 per lot).

4. What types of leverage do you provide?

We provide 5 leverage options, namely 20:1, 50:1, 100:1, 200:1 and 400:1, with the default option being 200:1. You can choose to use a 200:1 or a 400:1 leverage when opening an account online. To use a leverage other than those, please contact your account executive before opening your account.

If you decide to ask your account executive to open an account for you, make sure you notice your account executive your desired leverage if other than 200:1.

Please note that the highest leverage option available will be lowered to 200:1 if you wish to participate the gift or bonus promotion programs.

5. Can I change my leverage of my trading account?

In general, yes. You can do that by contacting your account executive or send a request to info@bcrcorp.com.au. However, please note that if changing leverage will significantly affect your profit or margin level, we may refuse the request or ask you to close your open positions before the change can be made.

6. What products are available on BCR’s trading platform?

Currently there are 36 Forex pairs and 27 CFD instruments (including precious metal, commodities, stocks and indices) available on BCR’s trading platform. Please go to this page to see the full product line-up. We are always trying to offer a higher level of diversity, so if you cannot find you desired product at BCR now, chances are that they may soon be available. Please consult your account executive or contact us via info@bcrcorp.com.au for more details.

All of the products are accessible on both the desktop BCR Trader client and the mobile Apps.

1. Why can’t I trade a certain product?

Every product has certain trading hours, outside which orders cannot be placed. You can check the trading hours here by clicking on ‘See Details’ of each product.

STrading hours can be affected by holidays and certain events at times. Varied trading hours are alerted by email in advance and can also be checked at any time either on our Event Notice page or on My BCR ‘Dashboard’ once you have opened a real account.

2. Why does a product disappear from the trading platform?

Being derived from future products, some products on BCR trading platform expire at certain dates of the year. These products involves commodities and indices, and their symbols on the trading platform end with a letter and a number, for example, CLQ8. The expiry dates of all the products available to trade can be found here.

When a symbol, say CLQ8, expires, it will be automatically replaced with a new symbol that represents the same product, in this case, CLU8. Note that when a symbol expire, all open positions of that symbol will be forced to close.

When a symbol disappears, you can right click on the ‘Symbol” tab of ‘Market Watch’ window and select ‘Show All’ to see all the available products, including the new symbol. Alternatively, you can select ‘Symbol’ instead of ‘Show All’ to only show the new product symbol.

3. Why did my open position close itself?

There are 2 situations where open orders are closed automatically: insufficient fund or symbol expiry. On BCR’s trading platform, whenever the margin level falls below 100%, due to either new open position or growing loss, all open positions will be forced to liquidate immediately. Please refer to this page for more information.

WWhen a symbol expires, all open positions of that symbol will be forced to close. The expiry dates of all the products available to trade can be found here.

4. Why are there delays in opening or closing orders?

Order execution could be delayed because of network connection, which can be solved by switching to a server with a smaller delay from the lower right corner of the MT4 interface.

Delays could also be found during peak trading hours when large amount of orders are being processed. If you believe the delay you experienced has significantly undermined your trade, please contact your account executive or send an email to info@bcrcorp.com.au with your account number, transaction number and transaction screenshot. We will get back to you with a solution shortly after verification.

5. Why was my order opened or closed at a price different from what I wanted?

The difference between the expected price and the actual price at which the trade is actually executed is known as slippage. It is normal to experience slippage during high market volatility, where your order will be executed at the next best price. Besides, slippage can also be a product of internet connection latency.

6. Why do I get re-quotes?

Re-quotes are experienced when, upon receiving the request of opening an order, the price has already moved away significantly from the desired price. This happens mostly when the market is extremely volatile. When you get a re-quote, you can choose to accept or decline the re-quoted price.

7. Why are spreads different from what you advertised?

We provide variable spread at BCR. The spread as seen on our website and advertisement are indication of our variable spreads, which means actual spreads can be higher or lower than the indicative values due to market condition.